ServiceNow Financial Services Operations (FSO) Technical Consultant

We are seeking a skilled ServiceNow professional with hands-on experience in Financial Services Operations (FSO) for Banking. The ideal candidate will design, configure, and implement FSO Banking solutions to streamline operational workflows and enhance customer service within financial institutions.

🔹 Key Requirements:

✅ 6–8 years of overall ServiceNow experience
✅ Minimum 5 years of ServiceNow ITOM experience
✅ Hands-on experience with ServiceNow FSO Banking modules, including:

• Customer Service

• Case Management

• Loan Operations

• Account Operations

✅ Strong technical expertise in:

• JavaScript

• Glide APIs

• Business Rules

• Workflows

• ServiceNow Integrations

✅ Experience gathering business requirements and translating them into technical solutions

✅ Good understanding of:

• Banking operations and processes

• Financial services regulations and compliance requirements

✅ Strong communication, stakeholder management, and problem-solving skills

🔹 Mandatory Certifications:

🏆 ServiceNow Certified System Administrator (CSA)
🏆 Financial Services Operations (FSO Banking Accreditation)

🔹 Education:

🎓 Minimum 15 years of full-time education

Key Responsibilities:

·        Configure and implement ServiceNow FSO Banking modules (Customer Service, Case Management, Loan/Account Operations)

·        Customize workflows, business rules, and integrations on the ServiceNow platform

·        Collaborate with stakeholders to gather requirements and translate them into technical solutions

·        Ensure platform scalability, performance, and compliance with banking standards

·        Provide ongoing support, enhancements, and documentation